Shipping Information
We are proud of our prompt, efficient service. Shipments are sent via UPS
Ground Service. Please note that UPS requires a street address. Orders received
and approved Monday through Friday by 10:00 AM Mountain Time will be
shipped the same day. Orders received and approved on Saturday or Sunday will
be processed and shipped on Monday. As soon as your order has shipped, we
will notify you via e-mail with order tracking information; you will be able
to track your order’s arrival. All shipments are insured with UPS.
Please note: in certain instances, items may be out-of-stock.
In such instances, we will notify you of any shipping delays so
that you can choose to maintain your order status or cancel it.
Certain individual orders totaling large quantities may be shipped
within five (5) business days.
Holiday Shipping Schedule
Orders placed between Thursday, November 27th and Sunday, November 30th, will be shipped on Monday, December 1st.
Orders placed between Thursday, December 25th and Sunday, December 28th, will be shipped on Monday, December 29th.
Damaged Shipments
Inspect the shipping container(s) upon delivery. If damage is evident, have the UPS driver make note of the condition. Open your order immediately and check the contents against the enclosed invoice. Any claim for damaged or missing merchandise must be filed within five (5) days. Save the packaging in which the shipment arrived. Notify us at custsvc@silverdiscount.com and we’ll help you arrange return of the damaged merchandise.
Returns
If you are not satisfied with the product from SilverDiscount.com, simply notify our Customer Service department via email at custsvc@silverdiscount.com within 30 days of the unsatisfactory product's invoice date to arrange for a return; you will need a return address and/or a Return Authorization Number depending on your customer status with SilverDiscount.com. (If you are a retail customer, you will use a different return address than an automatic shipment customer.) If you are returning an item for a replacement, you will receive your replacement within five (5) business days after we receive your return. If you are requesting a refund, your credit card will be credited within five (5) business days after we receive your return. In any event, our goal is to ensure your satisfaction with our products and service.
Include your name, address, invoice/order number and the batch number printed on the product’s container and we'll issue a prompt replacement or refund of the full purchase price. SilverDiscount.com reserves the right to request the return of the unused and/or unopened portion of Sea Energy products in your order prior to your refund. We may submit any possible defective product for evaluation.
To return a SilverDiscount.com purchase:
- Repackage the item using the original shipping materials. If the original shipping materials have been damaged, use strong and appropriate shipping materials to return the product to us.
- Enclose the original packing receipt. Make sure you complete and enclose all necessary return information
- Insure and ship your package to the address we will send you via return e-mail. Contact us for shipping information at custsvc@silverdiscount.com
Refused Shipments
If you need to refuse a shipment, please notify our Customer Service Department by e-mail at custsvc@silverdiscount.com. Please include your name, address, and telephone. We'll note your account and prepare a refund once the product has been received by us. Please note that ALL refused shipments will be assessed a 15% shipping and restocking fee. We will notify you by e-mail when the shipment has been received by us and your refund has been issued.
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